Terms of service

Fusion Data Company · Last updated 26 September 2026

What Connect is

Jailbird Connect is a messenger for your own CorrLinks account. You link the CorrLinks login you already have; our bridge reuses the session while it remains valid and moves messages between CorrLinks and the app, so you read and reply here. Initial sign-in and any later verification checks require a person to complete them. Messages go to the people who have approved you on TRULINCS and to nobody else. Connect is operated by Fusion Data Company, 7908 Katella Way, Citrus Heights, CA 95621. It is not affiliated with or endorsed by the Federal Bureau of Prisons, TRULINCS or CorrLinks.

Your CorrLinks account

The account you link must be your own. You may not link someone else's CorrLinks login, forward messages to anyone outside the thread, or use the service to reach anyone who has not approved you on TRULINCS. An account used for anything else is closed without refund. Your CorrLinks password is encrypted before it is stored and is deleted when you unlink.

What we do not control

The inmate must approve you as a contact on a TRULINCS terminal, and the Bureau approves, monitors, delays, retains and can block any message in either direction. CorrLinks can sign a session out or ask for a verification step at any time; when that happens the app tells you and asks you to sign in again. While connected, the bridge normally checks for replies every 3 to 5 minutes. Device notifications require support and permission. A Sent status means the bridge matched a record in the CorrLinks Sent folder; it does not establish delivery to or reading by the recipient. Unconfirmed submissions are held for review without automatic resend. We do not promise that the Bureau will approve a contact or deliver any particular message.

Plan and billing

Connect is a monthly subscription billed by Stripe after a 7-day free trial. No deposit. Cancel any time from the billing portal in the app; the plan runs to the end of the paid period. Printed photos are not part of the plan today and nothing on it charges for them. Refunds are governed by the refund policy.

Your conduct

You are responsible for what you write. Anything that would break Bureau rules for inmate correspondence, threaten or harass anyone, or attempt to move contraband or money through the service ends the account. Every message is retained by the Bureau, and we retain the copies the service needs to show you your thread.

Liability

To the fullest extent the law allows, our total liability for anything arising from the service is the amount you paid us in the three months before the claim, and we are not liable for indirect or consequential loss, including a message the Bureau did not deliver.

Contact and governing law

rob@fusiondataco.com, (916) 507-4160. These terms are governed by the laws of the State of California.