Refund policy

Fusion Data Company · Last updated 26 September 2026

The 72-hour promise

If no reply has reached you within 72 hours of linking your CorrLinks account, you get a full refund, no questions. Press "I never connected" on your dashboard: the plan is canceled and any payment on it is refunded to your card. During the free trial there is nothing to refund, so it simply cancels. Allow up to 5 business days for a refund to show.

After you have connected

Once a reply has arrived the not-connected promise no longer applies. You can cancel at any time from the billing portal and the plan runs to the end of the period you paid for. We do not refund partial months.

When something on our side broke

If messages stopped moving because of us, write to rob@fusiondataco.com with your account email and the dates. We look at the message and bridge log and refund the affected period.

Not covered

The Bureau blocking, delaying or removing a contact after it was working, an inmate who chose not to approve you, CorrLinks requiring a verification step you did not complete, or a transfer to a facility outside the system. Those are outside our control; cancel from the portal.